After making payment on this website you will be automatically taken to a download page, where you will have 3 attempts and a maximum of 48 hours to begin downloading. If you experience any problems, please get in contact with us and we will work to solve the problem.
Products purchased from HelloSamples are non-refundable. Once you have opted in to buy the product you are in effect purchasing a license to use the content in your music without paying royalties to the owner, which therefore cannot be refunded.
That being said. If you feel that a product didn’t fulfil your expectations, please, contact us and let us know why. We would be very happy to find a customised solution for you.